Return & Exchange Policy

At Azad Oil, we prioritize customer satisfaction and stand by the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Return & Exchange Policy for details.

Eligibility for Returns and Exchanges

  1. Return Window: You can request a return or exchange within 7 days of receiving your order.
  2. Product Condition: Products must be unused, unopened, and in their original packaging to qualify for a return or exchange.
  3. Non-Returnable Items: Certain items, such as products that have been opened, used, or tampered with, are not eligible for return or exchange.

Return Process

  1. Initiate a Return: Contact our customer support team at [Insert Email/Phone] to initiate a return request. Please include your order number, product details, and reason for the return.
  2. Approval: Once your return request is approved, we will provide instructions for shipping the item back to us.
  3. Return Shipping: Customers are responsible for return shipping costs unless the product received was damaged or incorrect.

Exchange Policy

  1. If you received a damaged, defective, or incorrect product, we will gladly exchange it at no additional cost.
  2. Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund.

Refunds

  1. Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  2. Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days.
  3. Partial Refunds: If the returned item shows signs of use or is not in its original condition, only a partial refund may be issued.

Damaged or Incorrect Items

  1. If your order arrives damaged or incorrect, contact us within 48 hours of receiving the package. Please provide photos of the damaged or incorrect items along with your order details.
  2. We will arrange for a replacement or issue a full refund, including shipping costs.

Exceptions

  1. Sale items or promotional products may not be eligible for returns or exchanges unless defective.
  2. Custom or personalized orders are non-returnable.

Contact Us

For assistance with returns or exchanges, please reach out to us:

  • Email: azadbrand@gmail.com
  • Phone: +91-9782259356